Technical Support

System Requirements:

Q: What are the minimum computer specifications required to view the Mercy and Justice Shall Meet CD Rom?

PC: Pentium II, 600 MHz or better running Windows 98, 2000 or XP, 128 MB of RAM, 800 x 600 display, 32 X CD Rom drive.

MAC: Power Macintosh G3 500MHz or better running MAC OS9.2.2 or better, MAC OS10.1.5 or better, 32 X CD Rom drive.

Software Requirements:

Q: Do I need any particular software installed in order to view the CD Rom?

This CD Rom requires that the Apple QuickTime is installed on your computer. The appropriate installers are included on the CD Rom and the program will prompt you if installation is required.

Screen Resolution:

Q: The picture on the computer screen is very small. Is there any way of making it bigger?

To maximise the size of the application on your screen, you will need to adjust your screen's resolution. Follow these instructions, depending on the operating system you are running:

Win XP/2000/98
Right-click on the desktop. Display Properties should appear. Click on the Settings Tab. An option should appear titled Screen resolution(XP) or Screen area(2000/98). Note the resolution the screen is currently set to, because you may wish to return to this setting after viewing Mercy and Justice Shall Meet. Select 800 by 600 pixels by dragging the slider. You may need to press OK. Your screen will flash and resize, and you may be asked if you would like to keep this setting. Click Yes.

Mac OS 9.2
Select the Apple Menu in the corner of the screen. Select Control Panels, and then Monitors. A panel should appear with a section titled Resolution. Note the resolution the screen is currently set to, because you may wish to return to this setting after viewing MAJSM. Now select 800 x 600 (there may be several Hz options - experiment with these until you find the best option for your monitor). Your screen will flash and should automatically resize at the new resolution. You may be asked to confirm your selection. Don't worry if the screen stays black, it should revert to the original resolution after several seconds. Now you can close the window and start Mercy and Justice Shall Meet.

Mac OS X
Select the apple menu in the corner of the screen. Select System Preferences. Click on Displays in the Hardware section. A Display Window should appear with a section titled Resolutions. Note the resolution the screen is currently set to, because you may wish to return to this setting after viewing Mercy and Justice Shall Meet. Now select 800 x 600 (there may be several Hz options - experiment with these until you find the best option for your monitor). Your screen will flash and should automatically resize at the new resolution. You may be asked to confirm your selection. Don't worry if the screen stays black, it should revert to the original resolution after several seconds. Now you can close the window and start Mercy and Justice Shall Meet.

Copyright:

Q: Can I copy the CD Rom?

All materials (text, graphics, photographs, drawings, audio, video, music and animations) contained within the Mercy and Justice Shall Meet CD Rom are subject to copyright. It is prohibited to copy, make for sale, hire, distribute, broadcast, transmit, publish, publicly perform or adapt this CD Rom or any part of it, unless authorised in writing by the producers. (Fraynework)

Purchasers of a multi user licence are legally permitted to make one copy of the Mercy and Justice Shall meet CD Rom solely for backup purposes. Purchasers must reproduce, on any such copy, all materials that exist on the CD Rom as provided. This includes all copyright, disclaimer and licence information.

Licences:

Q: What is the difference between a single user and a multi user licence?

A multi-user licence entitles the purchaser to use Mercy and Justice Shall Meet on all work stations within a network on one site only eg: a school campus.

A single user licence entitles the purchaser to use Mercy and Justice Shall Meet on one computer only.

Information about the purchase of a multi user licence is available on the order forms.

Q. When more than one user tries to operate the CD-ROM on the network, the following error appears: 'Unable to open file ...\main.dxr because it is already open with write permission by another user.'

PC ONLY

The CD-ROM needs to be set to read-only on the network, to be accessable by more than one user. To do this, do the following:

Right click on the MAJSM folder on the network. Select Read-Only (we need the Apply button to be active, so if it is already selected, deselect and then select it).  Select Apply . You should then be asked if you wish to apply this change to Subfolders and files as well. Select Apply changes to this folder, subfolders and files. The CD-ROM should now allow multiple users.

Video

Q. None of the video clips within each story will play even though the soundtrack is working as is the English/Spanish text. I can only see black where the video should be (or perhaps still frames from the video).

There may be a conflict between Mercy and Justice Shall Meet and your video adapter or your video driver. You can reduce the Graphics Hardware Acceleration setting as one troubleshooting step to determine if there is an issue with your video adapter or your video driver.

To reduce the graphics hardware acceleration setting, follow the appropriate steps for your version of Windows:

Win XP/2000/98/ME
Right-click on the desktop, and select Properties. Display Properties should appear. Click on the Settings Tab. Select Advanced. A tab should appear titled Troubleshoot(XP) or Troubleshooting(2000) or Performance(98/ME). Inside this tab should be a slider titled Hardware acceleration. Set this to None. Select OK, and OK again.

Illegal Operation error

Q. An ‘Illegal Operation’ error appears soon after the MAJSM logo appears. ‘DirectSound.X32’ is mentioned in this error.

PC ONLY(not Mac)
This CD-ROM at a minimum requires DirectX version 5. Most computers within the minimum specifications will have this, however there are exceptions – usually computers running Win 98. The way to check what version of DirectX you’re running is by doing the following:

Click the Start button, and select Run. Type DXdiag and press enter. A window may pop up asking if you with a yes or no option. select Yes. After a moment or two, a window titled DirectX Diagnostic Tool should appear. Somewhere near the bottom of this window should be the words ‘DirectX version:’ This is where we’ll find whether the version of DirectX you have installed is less than version 5. If it is, or if DXdiag didn’t even open, you need to install the latest version of DirectX. You can do this by going to: www.microsoft.com/windows/directx/downloads/default.asp and following the prompts.